Arcade Attendant

Andretti Associate / Arcade Attendant

We are seeking an Andretti Associate (Arcade Attendant) to provide guest service in a high‑energy Family Entertainment Center environment. This role anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional Guest service.

An Andretti Arcade Attendant is a part‑time role responsible for anticipating guest needs, exceeding guest service expectations, and providing a fun and exciting atmosphere while following Andretti Indoor Karting and Games high standards of quality Guest satisfaction.

• Anticipate and respond to guests in a friendly and positive manner with a sense of urgency.
• Assist with guest recovery and notify manager to ensure positive experiences.
• Communicate clearly and professionally while interacting enthusiastically with guests and co‑workers.
• Work as a team player to meet guest needs and contribute to other departments.
• Attend all required department and company meetings and training sessions.
• Be knowledgeable of facility emergency procedures.
• Perform opening, running, and closing department duties as assigned.
• Welcome visitors by greeting them in a friendly and positive manner.
• Project and articulate racing requirements and safety guidelines to guests.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games and explain operation to guests.
• Notify game techs of any machine errors and return game play credit to guests.
• Observe, instruct, and monitor guests for safety and guideline adherence.
• Maintain constant knowledge of Andretti brand, product, and policies & procedures.

• High School Diploma or equivalent.
• Experience:
  
  1+ year prior guest service experience preferred (hospitality, restaurant, or entertainment).
• Excellent verbal communication skills and ability to interact enthusiastically with guests.
• Ability to work a varied schedule (days, nights, holidays, weekends).
• Ability to use a point‑of‑sale system and other electronic equipment.
• Previous experience with family entertainment centers is a plus.
• Prior guest service or hospitality experience is preferred.

• Perform functions requiring organization, bending, reaching, turning, lifting, climbing, and stocking up to 30‑50 lbs.
• Work in extreme temperatures or extended periods of standing or walking.
• Maintain a positive, upbeat demeanor throughout the shift.
• Use and operate manual equipment requiring dexterity.
• Communicate quickly and accurately.
• Work in environments with bright, dim or flashing lights and loud sounds.

401 k with a company match and opportunities for advancement.