Air​/Ocean Export Agent

Job Description

Scope of Position:
Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, ensuring the proper and timely movement of freight, and providing exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with contracted vendors for space and services.
• Ensure accurate and timely client and vendor billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with customers to arrange their international export shipments, meeting customer service standards.
• Meet compliance with internal policies (OPs) and external government regulations or customer policies.
• Understand department process flow and constantly look for efficiency improvements.
• Ensure all customer SOPs are followed as per the DLSOP.
• Work with the team to meet KPI standards per company procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Handle overseas communications.

Support the supervisor in the following areas:

• Daily review of workflow and operational reports, updating event codes.
• Audit files and ensure operating process standards are met.
• Build and maintain strong relationships with vendors (airlines, trucking companies, others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on improvement areas and corrective action plans.

Finances:

• Ensure company credit procedures are followed and used effectively.
• Ensure accurate billing to clients for services performed.
• Accurate and timely billing of vendors and resolve accounting issues.
• Assist manager and supervisor in timely responses to pricing requests and market pricing.
• Participate in transition of new business / updates to existing business.
• Assist in retention calls and complete customer reviews with regular customers to document in CRS.

People:

• Support the supervisor as needed.
• Be a team player and support colleagues and internal clients with timely information and assistance.

Systems:

• Promote productivity tools.
• Be open to implementing new system changes and enhancements with your team.
• Suggest system/process improvements.
• Set the tone of this environment within your team.

Culture:

• Demonstrate and promote the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 1+ year of industry‑specific experience and/or qualifications.
• Good market and product knowledge.
• Effective interpersonal skills, including listening, understanding, and communicating clearly to obtain positive results.
• Proactive, strong organizational skills.
• Hazardous Materials certification (preferred).
• Professional proficiency in English, knowledge of Spanish, Portuguese, and other languages a plus.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan (Medical)
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company