Seasonal Supervisor; Costumes

responsibilities

this role oversees the daily operation of the entertainment costuming department. This includes but is not limited to costume laundry, inventory, tracking, maintenance, fabrication, and other costume‑related projects. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre‑production phase of projects, this position requires general knowledge of various costuming disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

This role will lead the costuming operations and support teams, including monitoring performance, providing feedback through coaching and counseling as necessary, scheduling, training, and long‑term team planning.

• leading all aspects of daily entertainment costuming operations; including laundering, pre‑setting, organising, maintaining, and fabricating costumes.
• creating detailed cast and crew schedules/line grids for daily park operation.
• inputting cast and crew schedules into the team member management digital platform.
• reviewing and approving cast and crew daily schedules, and any schedule changes or deviations.
• following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
• performing administrative responsibilities such as: budget tracking, punch lists, training schedules, production archives, production calendars & timelines, power point presentations, assisting with ambassador on‑boarding, kronos, seeds, work orders, and providing audition support when needed.
• maintaining sea quality and integrity for assigned entertainment product. Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
• utilising standard procedures to track and document positive and negative behaviours, administering feedback sessions and evaluations in a timely manner.
• developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, msds sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practising safe work habits and reporting unsafe situations to management.
• acting as the point‑of‑contact in your respective areas for internal and external departments, as well as outside contractors.
• performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• participating in the entertainment duty phone coverage programme, tracking call‑ins and fielding various questions pertaining to the entertainment department.
• demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• supports creative, pre‑production, rehearsal, and operation entertainment offerings, as needed.
• performing other duties as assigned.

• a high school diploma or equivalent. College degree in theatre or equivalent experience is preferred.
• minimum one (1) year theme park experience preferred.
• minimum one (1) year production experience in media which may include theatre, television, radio, motion pictures, dance, recording studio or visual arts.
• entertainment, costuming, or stage manager experience preferred.
• demonstrated ability to lead a team and work well with others with strong organisational & time management skills.
• strong computer skills with an emphasis in microsoft office: word,…