Operations Manager

Venue Operations Manager

The Level
99 team is seeking a Venue Operations Manager who will play an integral part in the Level
99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience.

The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.

This person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.

Core responsibilities include:

• Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).
• Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level
  99's cultural values by continuously training and developing our team
• Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
• Allows empowerment amongst the staff to help develop each other based on individual strengths
• Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
• Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
• Seamlessly work with and support events team
• Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
  
  Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Ordering paper products and inventory
• Other responsibilities, as assigned

Areas of responsibility include:

• Owns daily operational readiness for Entertainment, including open, mid, and close execution, ensuring all spaces are safe, clean, and guest-ready.
• Upholds POISED standards across Entertainment, driving service execution quality, cleanliness, show standards, and overall experience flow.
• Leads safety, emergency readiness, and incident response within Entertainment, proactively identifying risks and ensuring Team preparedness.
• Manages experience flow, congestion, and capacity in real time, ensuring volume does not exceed safe or operational limits.
• Oversees operational-level service recovery, partnering with Guest Experience to respond to real-time feedback and resolve issues on the floor.
• Maintains accessibility standards within Entertainment, owning documentation, training, guest accommodations, and coordination with the Support Center.
• Ensures compliance with merchandise ordering, inventory, planograms and offerings according to the Support Center Merchandise Manager and Supply Chain Manager.
• Maintains staffing levels appropriate to business needs and works with ADO to hire, train and schedule team members
• Helps…