Edutainment Host

What you'll bring to the team

Edutainment Host

Are you ready to create unforgettable guest experiences and help bring the world's biggest stars to life? Join Team Merlin at Madame Tussauds Orlando, where no two days are the same and fun is part of the job!

We're seeking energetic, outgoing, and guest-focused individuals to join our team as Edutainment Hosts. In this role, you'll engage guests through interactive experiences, storytelling, entertainment, and exceptional service while helping create memorable moments throughout the attraction.

Every shift is an opportunity to inspire, entertain, and ensure our guests have an amazing experience in a fun, safe, and immersive environment.

Candidates must be 18 years of age or older to be considered for this role.

Our mission is to create a guest-obsessed culture and deliver memorable experiences that guests will cherish long after their visit.

As an Edutainment Host, you'll guide guests through a world of famous fun while supporting multiple guest-facing areas throughout Madame Tussauds Orlando. You'll help bring the attraction to life through engaging interactions, attraction knowledge, and outstanding customer service.

By applying for this role, you may have the opportunity to support a variety of experiences, including:

Madame Tussauds Guest Experience Host;
Wax Hands Host;
Character & Interactive Experience Host;
Special Events Support;
Retail & Guest Services Support

Cross-training opportunities may be available based on business needs.

• Create engaging, entertaining, and educational guest experiences.
• Welcome guests with enthusiasm and deliver exceptional customer service.
• Bring energy and excitement to attraction experiences while maintaining the Madame Tussauds brand.
• Interact with guests of all ages in a fun, professional, and memorable manner.
• Encourage guest participation and help create share-worthy moments.
• Assist with guest flow, queue management, and attraction operations while maintaining a magical guest experience.
• Properly use and care for attraction props, costumes, equipment, and themed elements.
• Ensure wax figures, exhibits, and attraction assets are treated with care and respect while encouraging guests to do the same.
• Utilize radios and communication tools appropriately and professionally.
• Assist with special events, group visits, and other guest engagement activities.
• Maintain clean, organized, and guest-ready environments.
• Follow all operational, health, safety, and security procedures.
• Quickly and professionally address guest questions, concerns, and unexpected situations.
• Work collaboratively with leadership and fellow team members to deliver a world-class guest experience.

• Passionate about guest service, entertainment, and creating memorable experiences.
• Strong communication and interpersonal skills.
• Positive team player who enjoys working with people from diverse backgrounds.
• Solutions-oriented with strong problem-solving abilities.
• Previous experience in attractions, entertainment, hospitality, retail, tourism, or customer service preferred.
• Comfortable learning attraction information and sharing it with guests.
• Able to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods.
• Able to remain active and work on your feet for extended periods in a fast-paced environment.

• Flexible scheduling
• Merlin Magic Pass attraction access for eligible employees
• Fun and exciting work environment
• Opportunities to engage with guests from around the world
• Growth and development opportunities within Merlin Entertainments
• Be part of creating unforgettable memories every day!

About You

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights,…