Floating Universal Banker - Orlando, FL

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues and seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Knows and ensures compliance to all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and can enroll customers in self-service options.
• Processes transactions for savings, checking, and loan accounts; cashes checks; processes savings withdrawals within assigned limits; sells certified checks; balances transactions daily; services/ balances ATM; utilizes the branch capture system; allows customers access to safe deposit boxes; and delivers other teller duties.
• Assists in guiding and training new tellers.
• Maintains a neat and orderly work area.
• Knows, follows, and enforces security and audit procedures and understands the operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank; handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, directing customers with difficult problems to other sources for assistance, and viewing problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business and gives business card if not already given.
• Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

• Requires one year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include vault responsibilities or back-up vault responsibilities.
• Floats to different offices in an area to accommodate staffing needs.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales, and customer service; previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, and ability to read, write, speak, and understand English.