Member Service Representative - MetroWest

Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom – for our members and for you.

As a Member Service Representative for our Metro West branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self‑promote and receive a pay increase in your first year.

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast‑paced environment.
• Detail‑oriented with strong problem‑solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

• Enjoy 11 paid holidays and generous paid time off to recharge and reset.
• Build your future with a 6% 401(k) match.
• Eligible to receive a $700 annual contribution to your Health Savings Account.
• Access our comprehensive maternity leave program to support growing families.
• Stay covered with medical, dental, vision, disability, and life insurance.
• Grow your career through leadership development, tuition assistance, and advancement opportunities.
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s Smart Dollar program.
• Thrive in a purpose‑driven, people‑first culture where your impact matters.

This is more than your next job. It’s your next step in changing lives; starting with your own!