Senior Branch Specialist

Functional

Job Title:

Senior Branch Specialist

Corporate

Job Title:

Officer

Division:
Global Banking

Department:
Branch - Orlando

Reporting Line:
Vice President, Branch Manager

• Responsible for branch development and tending to VIP clients. Interact with clientele daily via email, phone or at the branch with questions and concerns
• Ensures excellent customer service skills are practiced by all the staff members.

• Assists in overseeing and executing daily branch operations, ensuring accuracy, efficiency, and compliance.
• Support the Branch Manager in implementing operational strategies and process improvements.
• Serves as a point of contact for operational inquiries and problem resolution.
• Monitors and ensures adherence to internal controls, policies, and regulatory requirements.
• Coordinates with internal departments to support branch needs and resolve operational issues.
• Assists in training and mentoring junior staff on operational procedures and best practices.
• Prepares and reviews reports related to branch performance, compliance, and operational metrics.
• Participates in audits, risk assessments, and other quality assurance activities.
• Contributes to a positive and collaborative team environment.

• Develops strategies for establishing partnerships and business relationships to market the banks products and services with current clients and prospects to keep the business and deposit base growing.
• Prepare, analyze, and review account opening process and ensure documentation is conform ant with compliance and in accordance with the BSA program.

• Adheres to the bank’s BSA/AML policy and procedures.
• Ensures Currency Transaction Reports or Suspicious Activity Reports are accurately completed for all reportable transactions in a timely manner and submitted to the BSA Department in accordance with the BSA Program.
• Obtain required information and copies of required documents for the purchase of monetary instruments in accordance with the BSA Program.
• Responsible for successfully completing assigned trainings.

Bachelors (B.A.) or Masters (M.A.) in business administration, accounting or finance required or equivalent work experience.

Minimum of five years of experience in customer service and/or sales, or banking, preferably in a client-facing role with measurable performance goals.

Strong interpersonal skills with a customer-first mindset, ability to build relationships and identify client needs.

Willingness to learn banking regulations, operations, procedures, and compliance standards through on-the-job training.

Advanced Skills with Microsoft Office and banking software systems.

Ability to build and maintain collaborative relationships, fostering trust and mutual respect to achieve shared goals. Effective communication & Adaptability. Enhance Service Delivery. Conflict Resolution. Giving & Receiving feedback. Valuing Diversity.

Ability to understand and apply business principles, concepts, KPIs, and strategies to make informed decisions to contribute to organizational success. Strategic & Critical Thinking. Solutions-Driven. Decision Making.

Have a business-driven mindset, prioritizing customer’s needs. Problem-Solving. Growth Mindset. Aligning individual and department goals with bank’s business objectives. Omnichannel communication while maintaining personalized service. Client excellence.

Thinking outside the box and developing new ideas to improve ways of working. Ability to work with emerging technologies. Digital Transformational Mindset. Resource allocation. Technical Skills. Change Management. Continuous Learning. Transformational creativity. Agility & Flexibility. Automation & Process Optimization

Regulatory & Risk Management. Adapting to changing regulations with sound risk management. Analytical. Integrity & Rule Compliance. Regulatory Governance. Financial Crime Prevention. Operational Risk Avoidance. Risk-Aware Mindset. Cybersecurity. Corporate Social Responsibility.

Being proactive to rapidly deliver high-quality results. Acquiring skills & knowledge through practical and active engagement. Real-world application. Lifelong Learner. Being…