Asset Recovery Agent

Location

• :
  Orlando
• , Florida

:
Expected 24 month contract with possible extension

Pay Rate: $25-27/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

• Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure financial risk is minimized.
• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods;
• Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts;
• Act as liaison with outside collection agencies for account data, invoice reconciliation and other customer needs;
• Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling;
• Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting;
• Coordinate the write-off process from initiation to completion;
  Make recommendations for process improvements within Credit and Collections;
• Understand, interpret and explain company policies and procedures relating to collection, severance,and write off processes and the action related to each;
• Process Bankruptcy requests for service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up; this may also require appearance in bankruptcy court;
• Participate in various projects, committees, and testing of new initiatives/programs or other special assignments;
• Perform other duties as assigned.

• Working knowledge of all, but not limited to, the following:
• Payment plan and payment arrangement set up;
• Process and procedures handbooks, training materials, and service request forms;
• Software Application (i.e., CC&B, , One View, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi);
• Familiarity with all, but not limited to, the following:
• Equipment (i.e., Hi Path Phone System);
• Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and laws;
• Strong written, verbal, and interpersonal communication skills;
• Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solutions;
• Good negotiation skills to address payment plans and repayment;
• Make arithmetic computations using whole numbers, fractions and decimals, , and percentages;
• Proficient in Microsoft Office Suite (Outlook, Word)

• Customer Experience & Sales
• Action Oriented
• Attention to Detail
• Customer Focus
• Nimble Learning

• High School Diploma or GED;
• Minimum of three (3) years of:
• collections/asset recovery
• and/or call center experience;
• Experience in a utility call center, preferred.