Compliance Specialist, Finance & Banking

• Report to the Compliance Supervisor and help monitor and audit the Portfolio Services Department internally and externally
• Collect data, examine closing documents, manage loan servicing steps, and support collection efforts
• Monitor complaint-handling processes and assist team members with complaint handling
• Monitor collection and customer service calls and report violations to leadership
• Coordinate internal and external audits, provide supporting documentation, and respond to audit inquiries
• Report non-conformities found during monitoring or audits to leadership
• Collect and analyze system data for KPIs and trend analysis reports
• Research applicable regulations and present their impact on current and future processes to leadership
• Draft and revise department policies, procedures, and consumer communications
• Monitor updates to forms, consumer-facing communications, policies, procedures, and training materials
• Assist with training and testing employee knowledge of regulations, policies, and procedures
• Assist with collection and loan servicing licensing processes, including initial applications and renewals
• Perform other duties as assigned by leadership

• Proven organizational skills
• Excellent communication skills
• Proficiency in Microsoft Word and Excel
• Knowledge of FDCPA, UDAAP, and FCRA
• Associate's Degree/College Diploma/Cepeg or Bachelor’s Degree
• 1-3 years of related experience
• Experience in the timeshare industry preferred
• Must be within the Orlando area

Demonstrates strong organizational and communication skills while effectively monitoring compliance and auditing processes. Proficient in analyzing data and drafting policies to ensure adherence to regulations in the Portfolio Services Department.

• Knowledge Of FDCPA
• Knowledge Of UDAAP
• Knowledge Of FCRA
• Proficiency In Microsoft Word
• Proficiency In Microsoft Excel

• Data Collection
• Data Analysis
• Audit Coordination
• Complaint Handling
• Loan Servicing Management
• KPI Reporting
• Policy Drafting
• Regulatory Research
• Training Development
• Trend Analysis

• Organizational Skills
• Communication Skills

• Associate's Degree
• Bachelor’s Degree

• Timeshare Industry
• Portfolio Services
• Consumer Communications
• Compliance Monitoring
• Customer Service