Branch Service Supervisor - Orange City

Financial Freedom Happens Here - and it starts with YOU.

AtFAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Branch Service Supervisor at our Orange City branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “TheFAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and crew.

Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training

Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing

Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries

Execute coaching and development activities to help crew members meet or exceed performance expectations

Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs

Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian

Support members with account inquiries, service needs, and transaction assistance

Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes

• Live and model TheFAIRWINDSWay values in everything you do

Previous supervisory or management experience in a bank or credit union

Strong knowledge of teller operations, branch procedures, and regulatory compliance

You’re a motivator and mentor, passionate about developing others and creating a high-performing team

Excellent interpersonal and problem-solving skills

Ability to balance service, operations, and performance goals in a fast-paced environment

Detail-oriented with a commitment to accuracy, integrity, and accountability

A genuine passion for helping others achieve financial success

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s Smart Dollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

AtFAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision:
Members financially free. Through TheFAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work,FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer

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