Asset Recovery Agent

Title:

Asset Recovery Agent Duration: 12 months Contract

Location:

Orlando, FL – Hybrid work schedule - 2 days remote Mondays & Fridays & 3 days in office (T-Th) or additional days based on business need. Position Description Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure OUC’s financial risk is minimized. Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts Act as liaison with outside collection agencies for account data, invoice reconciliation and other customer needs Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting Coordinate the write-off process from initiation to completion Make recommendations for process improvements within Credit and Collections Understand, interpret and explain company policies and procedures relating to collection, severance and write off processes and the action related to each Process Bankruptcy requests for OUC service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up;

this may also require appearance in bankruptcy court Participate in various projects, committees, and testing of new initiatives/programs or other special assignments Perform other duties as assigned. Skills Required Working knowledge of all, but not limited to, the following:
Bill evaluation Payment plan and payment arrangement set up Process and procedures handbooks, training materials, and service request forms Software Application (i.e., CC&B, , One View, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi) Familiarity with all, but not limited to the following:
Equipment (i.e., Hi Path Phone System) Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and laws Strong written, verbal, and interpersonal communication skills Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solutions Good negotiation skills to address payment plans and repayment Make arithmetic computations using whole numbers, fractions and decimals and percentages Proficient in Microsoft Office Suite (Outlook, Word, Experience Required Customer Experience & Sales Action Oriented Attention to Detail Being Resilient Customer Focus Nimble Learning Resourcefulness Utility experience Education Required High School Diploma or GED Minimum of three (3) years of: o collections/asset recovery o and/or call center experience Experience in a utility call center, preferred.