Veterans Service Officer

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.

Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

This position is responsible for assisting veterans, dependents, and survivors in accessing federal, state, and local benefits. The Veterans Service Officer is responsible for building a foundational knowledge of VA regulations, participates in training for accreditation, and supports outreach and administrative functions to ensure quality service and advocacy for the veteran community. Work is performed with considerable independence under the supervision of the Veteran Service Officer II and III/Program Manager.

Performance is reviewed through observations, reports, and results achieved.

• Interpret and apply VA laws, regulations, and VA procedures to individual cases to ensure accurate benefit eligibility determinations.
• Remain current on changes to federal and state veterans' benefits programs and effectively communicate relevant updates to clients.
• Conduct thorough interviews with veterans, dependents, and survivors to assess eligibility for VA benefits.
• Review service records, medical documentation, and supporting evidence to develop strong claims and appeals and prepare, submit, and track claims for VA benefits.
• Prepare and assist in the development and submission of veterans benefits claims by gathering and organizing supporting records and documentation; maintain accurate case notes and ensure timely data entry in the client tracking system.
• Assist with walk‑ins, phone inquiries, and appointment scheduling as needed and enter, update and maintain data, case notes, files, and documentation in client tracking systems ensuring accuracy and timely reporting.
• Attend training, workshops, and conferences to maintain VA accreditation and to expand accreditation to other Veteran Service Organizations while strictly adhering to confidentiality standards in accordance with HIPAA and applicable federal guidelines.
• Participate in staff meetings and training sessions and support outreach activities; plan, organize, develop, and deliver presentations to groups as requested.
• Refer clients to appropriate internal and external resources; monitor changes in veterans, social services and public assistance related laws, rules and regulations.
• Perform other related duties as assigned.

Shall have a two‑year degree from an accredited university, college, or community college or a high school degree or equivalency diploma and four (4) years of administrative experience as provided in Florida Statutes Section 292.11. An equivalent combination of education and experience may be substituted. Must attain Florida Department of Veteran Affairs Service Officer certification within one (1) year of hire.

Must have honorably served in the active component of the United States Armed Forces and provide a valid DD214, or be the surviving spouse of any such veteran.

• Knowledge and understanding of veteran benefits, and experience conducting interviews, assessments, or intake processes.
• Cross accreditation with Veteran Service Organizations.
• Must demonstrate intermediate proficiency with Microsoft Office Suite, case management systems (e.g., Vet Pro), and related tools.

Open Date: 06/16/2026
Close Date:
This posting is subject to close without prior notice.

Pay Grade: 015 – From $25.00 to $28.75
FLSA Status:
Exempt
Placement based on Education and Experience

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid…