Collections Specialist Supervisor

COLLECTIONS SPECIALIST SUPERVISOR -

Requisition No: 878644

Agency:
Department of Revenue

Working Title:

COLLECTIONS SPECIALIST SUPERVISOR -

Location:

Orlando, FL (Multiple ZIP codes)

JOB SUMMARY:

This Collections Specialist Supervisor – Revenue Administrator III (SES) is responsible for managing the collection process within the General Tax Administration Program’s Receivables Management, Field Operations – Collection Process located at the Orlando Service Center. Duties include prioritizing and allocating workloads, managing vacancies, analyzing workflow, performing cost/benefit analyses, implementing process improvements, creating and maintaining reports and presentations, and overseeing a work unit by establishing expectations, monitoring performance, providing feedback, and fostering open communication.

The incumbent also contacts taxpayers to resolve tax liabilities, recommends compromises, makes corrections, and collects tax, penalty, interest, and fees due to the State of Florida.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the General Tax Administration Program.
• Three years of experience working in the General Tax Administration Program’s Receivables Management Collection Process.

SPECIAL NOTES:

• Travel locally to taxpayers’ business locations; occasional overnight travel may be required for training. Travel is conducted by personal means and reimbursed under agency policy.
• Overtime, including weekends, may be required.

SALARY: The hiring salary for this position generally will not exceed $5,150.13 monthly / $61,801.56 annually.

BENEFITS: Health insurance, life insurance, tuition waivers, paid sick and personal leave, paid holidays, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we may require you to take a skills verification test or an online skills assessment to be considered for an interview.

CRIMINAL BACKGROUND CHECKS: A National Level‑2 criminal background check, requiring fingerprints, will be required.

REMINDER: Male candidates born on or after October 1, 1962, must meet Selective Services System registration requirements or obtain a Letter of Registration Exemption.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735). Notification must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Florida law.

The State of Florida is an EEO employer.