FL-DBPR-CTMH-Compliance Officer; onsite

Detailed Job Description

Compliance Officer - ASSIGNMENT IS APPROXIMATELY 3 MONTHS IN LENGTH

WORK ENVIRONMENT:
Professional office, business casual

• 8550 NW 33rd St., Suite 401, Doral, FL 33122
• 2601 Blair Stone Road, Tallahassee, FL 32399

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line