FL-DBPR-Orlando-CTMH-Compliance Officer

Compliance Officer

Assignment is approximately 4 months Position:
Pay Rate: $38.14hr / Vendor Rate: $49.58hr ASSIGNMENT DURATION:
Approximately 4 months WORK ENVIRONMENT:
Professional office, business casual

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project timeline

• Ability to speak and understand English
  - Required - 0
• High school diploma
  - Required - 0
• Excellent written and oral communication with the public
  - Required - 0
• Ability to read and interpret Florida State Statues
  - Required - 1 - Years
• Experience working with the public in a professional work environment
  - Required - 3 - Years
• Experience working with the public and analyzing complaints
  - Required - 1 - Years
• Experience using Versa
  - Highly desired - 0
• Experience using OnBase system
  - Highly desired - 0