Teletype Operator

Starting pay for this position is $24.31 an hour non-negotiable.

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at

The primary function of this role will be the operation of teletype computer terminals and NCIC/FCIC computer systems for queries, additions and deletions. Additionally responsible for the reception, screening, relaying and processing of public safety telephone and radio requests for Police personnel and other City personnel. Employees in this class serve to staff the teletype and communications call center area on a continuous basis.

This position requires shift work. Shift work can include holidays, weekends, evenings, nights, and early mornings as well as a fixed or rotating schedule. Overtime assignments may be required as needed. Work is performed in accordance with established Departmental rules and regulations.

• Receives, sends and disperses information using teletype NCIC/FCIC computer terminals, including but not limited to updating and retrieving information related to wanted persons, stolen property, vehicle registration, stolen vehicles, missing children, modification, locations, saves, and/or clear files and other information.
• Processes telephone calls and radio requests in a courteous and accurate fashion for public safety units; ascertains by inquiry the nature of the request for proper disposition and resolution.
• Receives, responds to and documents requests for warrants and Division of Motor Vehicles print outs; verifies, types and files warrants.
• Researches status of guns, vehicles, parts, boats, and other items to determine if stolen and notifies the appropriate agency of the results of such research.
• Operates specialized and secure radio, computer, and telephone equipment to communicate essential public safety related information.
• May be required to coordinate wrecker service and other related external requests for dispatch to the scene of emergencies.
• Communicates public safety requests to other municipal departments and outside agencies within the scope of public safety operations.
• Performs related work as required for Public Safety operation relative to this job description only, including but not limited to the following: use of a CAD terminal, monitor radio channels, conduct call outs of city personnel, contacting other government agencies, monitoring of property alarm/, issue spare radios, use of Smart X radio manager, monitor of CCTV systems and LPR, use of Code Red and/or MIR3 paging system or similar telephonic notification system, and resetting of OSSI and Computer Aided Dispatch passwords as required.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.

Graduation from an accredited high school or GED equivalent, plus one (1) year work experience in the field. Must meet FDLE guidelines and standards to be certified to operate public safety databases.

Preferred:
Associate’s degree, plus three (3) years’ work experience in the field. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

• Knowledge of the geography and street systems of the City and surrounding jurisdictions.
• Knowledge of the methods and practices of operating radio equipment.
• Basic knowledge of the civil and criminal law.
• Ability to detect the scope and magnitude of an emergency.
• Ability and willingness to learn public safety teletype operations.
• Ability to speak, read and write English with clarity and accuracy.
• Ability to operate a standard keyboard.
• Ability to prepare and maintain accurate notes and prepare required reports.
• Ability to monitor emergency radio communications.
• Ability to establish and maintain effective working relationships with the public and fellow employees in emergency and non-emergency situations.

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer.