Citizen Services Coordinator

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.

Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Orange County Government in Orlando, Florida is seeking a well-qualified individual to fill the position of Citizen Services Coordinator for the Orange County Roads & Drainage Division, Public Works Department.

General Functions:
Provides the Roads & Drainage Division with a system for tracking and resolving public complaints and concerns. Enters, evaluates, prioritizes, initiates investigations of, tracks, and helps resolve public complaints. The work includes interaction with internal / external customers verbally and via emails, using maps, plats, GIS, spreadsheets and various database systems for inventory control and archives. Sustain the County’s Records Management program for maintaining control of archived documents.

Manage the Adopt-a-Highway Program and Public Records Requests for the division. Support the Research Section in updates to the Document Management (DM) system. Update factsheets, manuals, and reports of Roads and Drainage infrastructure. Work is performed with considerable independence under the direct supervision of an assigned supervisor.

• Manages the Adopt-a-Highway Program and Public Records Requests for the division
• Responds to requests from citizens, prepares written responses to inquiries and conducts field visits as required
• Assists staff with data research pertaining to the maintenance of roadway and secondary drainage issues
• Conducts annual property inventory for computers in the Division
• Maintains Section Manuals, such as the Open Non-Maintained Roads report, Bridges manual and Surplus Property report
• Maintains the CD Library inventory
• Scans, indexes and uploads documents into the Document Management database
• Reviews County GIS system to determine County interests (easements, parcels, etc.)
• Performs data entry into database
• Prepares Quarterly Reports, and other reports as assigned
• Files, inventories, and submits documents for archival (Total Recall)
• Participates in emergency preparedness and response activities during adverse weather events
• Performs other related duties as assigned

• Associate’s degree and three years of progressively responsible experience interacting with the public, including research and resolving problems in roadway and drainage related issues and resolving problems through customer service or an equivalent combination of training, education and experience
• Effective oral and written communication skills

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Adobe) and standard office equipment
• Strong organization, customer service and communication skills
• Ability to manage multiple priorities while maintaining attention to detail

Open Date: 07/13/2026
Close Date: 07/26/2026
Posting is subject to close without prior notice

• Pay Grade: 013 - From $21.51 to $27.96
• FLSA Status:
  Non-Exempt
• Placement based on Education and Experience

• 10 paid holidays and up to 2 floating holidays annually
• 18 days paid time off per year
• Longevity bonus based on years of service
• 6 days of paid TERM (sick) time annually
• Low-cost medical, dental, vision, additional life insurance
• Free basic life, long term disability, and employee assistance for all the family members effective on day one
• Participation in the Florida Retirement System
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County…