Regulatory Specialist Ii

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Requisition No:879392

Agency:
Business and Professional Regulation

Working Title:

REGULATORY SPECIALIST II -

POSITION TITLE:

Regulatory Specialist II

Position Number:

OPEN COMPETITIVE

Your Candidate Profile (application) must be complete in its entirety. Work history, hours worked, and formal education are required to qualify for this position. Responses to qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation may be attached to provide additional information.

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.

Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida's professions and industries in the areas above, and many more which can be seen on our website:

• Review, evaluate, and process licensure and education applications to determine compliance with applicable Florida Statutes, Florida Administrative Code, Board/Commission requirements, and Division policies.
• Conduct detailed research of applications, criminal history reports, court records, education records, licensing histories, and supporting documentation to identify deficiencies, determine eligibility, and recommend appropriate action.
• Prepare written summaries, recommendations, and supporting documentation for applications requiring Board/Commission or management review.
• Review education provider, course, instructor, and equivalency applications for compliance with statutory and rule requirements.
• Prepare, review, and assist with Board, Commission and Education agenda materials, ensuring applications and supporting documentation are complete, accurate, and ready for consideration.
• Respond professionally and accurately to telephone calls, emails, correspondence, and walk-in inquiries from applicants, licensees, attorneys, educators, and the public regarding licensing requirements, education approvals, statutes, rules, and Division procedures.
• Coordinate with other Department offices and internal stakeholders to resolve licensing, education, and regulatory issues, to include processing child support compliance matters, application deficiencies, and other specialized licensing functions.
• Research statutes, administrative rules, Division policies, court records, licensing databases, and other available resources to resolve complex questions and support regulatory decisions.
• Process and maintain electronic licensing records, document imaging, incoming correspondence, faxes, and public records requests while ensuring accurate documentation and timely processing.
• Participate in special projects, process improvement initiatives, and perform other duties as assigned.

• Knowledge of Microsoft Office applications, email systems, databases, and general office equipment.
• Ability to research, analyze, interpret, and apply statutes, administrative rules, policies, licensing requirements, and regulatory guidance.
• Ability to analyze information, exercise sound judgment, and develop well-supported recommendations.
• Ability to evaluate applications, supporting documentation, education records, criminal history information, and other regulatory records for compliance with statutory and rule requirements.
• Ability to plan, organize, prioritize, and coordinate multiple work assignments while meeting established deadlines.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Ability to provide exceptional customer service while responding to complex telephone, email, and written inquiries.
• Ability to establish and maintain effective working relationships with coworkers, management, licensees, applicants, educators, attorneys, and the public.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to work independently while contributing effectively as part of a collaborative team.

At least one (1) year of professional work experience involving administrative, regulatory, analytical, research, licensing, or customer service responsibilities.

• Experience preparing and responding to professional telephone inquiries and email correspondence.
• Proficiency using Microsoft Office applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize work, manage multiple priorities, and provide excellent customer service.

Preference may be given to…