Eligibility Specialist Ii

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requisition no:882537

agency: children and families

working title: eligibility specialist ii -

florida department of children & families - office of economic self-sufficiency
eligibility specialist ii-generic or edp unit

location: orlando (hurston building)

annual salary: $37,035.96 (internal salaries determined by dcf salary policy)

if you are a current employee of the florida department of children and families, a state of florida government agency, you can apply for this career service opportunity.
only employees of the florida department of children & families in career service, selected exempt status (ses) or other personnel services (ops) positions can be considered.

description: this is a professional position assigned to the office of economic self-sufficiency. Position provides back-up to the unit's supervisor in day-to-day duties which include but are not limited to; reviewing cases during the various processes in the service delivery model, performing case reviews for unit employees, giving feedback to strengthen accuracy rates and provide training and/or mentoring to unit members.

The ess ii is expected to handle a high volume of work which is deadline driven requiring the ability to prioritize and plan work assignments while being flexible to change with little notice.

minimum requirements: at least 2 years' experience working in the office of economic self-sufficiency determining eligibility for food stamps, medicaid, and cash assistance as an eligibility specialist.

• performs quality management system reviews as assigned.
• reviews case reading errors with the eligibility self sufficiency specialist i and ensures corrections are completed accurately and timely.
• reviews and analyzes data from quality control and all monitoring sources and provides training in the areas in which problems are identified.
• follows established unit procedures to determine eligibility for public assistance benefits within designated time frames as required by federal and state laws and department policy and procedures.
• maintains assigned work responsibilities by taking prompt action on all case management activities including medical expense (bill) tracking, changes, sanctions, data exchange, alerts, ad-hoc reports, and medicaid file resolution.
• identifies cases of possible fraud and/or over payment; makes appropriate referrals to fraud and over payment departments.
• ensures electronic case records are documented thoroughly and properly as required by departmental procedures.

• knowledge of public assistance program objectives and policies.
• knowledge of problem-solving techniques.
• knowledge of training principles and practices.
• knowledge of goal setting techniques.
• knowledge of arithmetic.
• skills in operating a personal computer.
• ability to perform complex arithmetic operations.
• ability to conduct fact-finding interviews.
• ability to accurately prepare and maintain records and reports.
• ability to work with a diverse range of people.
• ability to deal calmly and effectively in high stress situations.
• ability to compose documents involving technical information.
• ability to interpret and apply regulation materials.
• ability to prioritize and meet deadlines.
• ability to establish and maintain effective communication.
• ability to communicate effectively both orally and in writing.
• ability to apply ethical business practices.

candidates requiring a reasonable accommodation, as defined by the americans with disabilities act, must notify the agency hiring authority and/or people first service center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

the state of florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, f.s., drug-free workplace act.

pursuant to chapter 295, florida statutes,candidates eligible for veterans’ preference will receive…