Front Office Scheduler, Outpatient Rehab - Tampa

Position Summary

Department:
Orlando Health Ambulatory - Outpatient Rehab

Status:
Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm

Title:

Ancillary Scheduling, Registration, and Patient Charge Specialist

Address of Practice: 3010 East 138th Suite 1 Tampa, FL 33613

The Ancillary Scheduler is responsible for coordinating patient scheduling, registration, and charge entry for outpatient rehab services. This role serves as a key liaison between patients, providers, and clinical teams by efficiently managing appointment scheduling, insurance verification and authorization, patient check-in/check-out, and accurate collection of demographic and financial information. The Ancillary Scheduler ensures clear communication of appointment details, supports smooth patient flow, and contributes to an efficient, patient-centered experience while maintaining compliance with organizational policies and payer requirements.

This position is part of a dynamic rehab team.

(start day one) Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems

• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.

• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.

• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.

• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification

None.

Experience

Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.