Administrative Assistant - Clinical Support

Overview

Administrative Assistant - Clinical Support

Location: This is an in person position based out of Orlando, FL

Schedule: Monday-Thursday 8:30am-5:15pm, Friday 8:30am-4:00pm

Compensation: $18-20/hr, paid bi-weekly

Classification: Full-Time, Non-Exempt

As an Administrative Assistant in Clinical Support, you play a vital role in facilitating the efficient operation of a healthcare environment. Your responsibilities include managing administrative tasks, supporting clinical staff, and ensuring the smooth flow of patient care. Your efforts directly contribute to the quality of healthcare services provided in the organization.

• Manage back office operations, including answering phones, scheduling appointments, and screening and scheduling all new patient calls.
• Maintain and organize patient records, ensuring confidentiality and compliance with healthcare regulations.
• Prepare patient accounts by ensuring insurance on file is accurate, the patient is eligible for coverage, and verification of benefits.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Handle general clerical tasks, such as data entry, scanning, and filing.
• Support clinical staff by ensuring the availability of necessary supplies.
• Assist in taking patient medical histories for new patient appointments.
• Communicate effectively with patients to obtain information and provide instructions.
• Facilitate patient flow and appointment scheduling for all services provided in the office.
• Serve as a liaison between patients, clinical staff, and other healthcare providers.
• Coordinate referrals to specialists, diagnostic tests, and follow-up appointments.
• Assist in maintaining communication and documentation for patient care plans.
• Assist clinical staff in the submission of medication prior authorizations.
• Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems.
• Generate reports, correspondence, and other documentation as required.
• Assist in quality assurance processes, including data accuracy and compliance checks.
• Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner.
• Create a welcoming and patient-centered environment within the clinical area.
• Offer support and information to patients and their families.
• Direct experience supporting clinicians with day-to-day tasks.
• Knowledge of insurance verification processes.
• Experience using practice management software.
• Comfort speaking with patients over the phone.
• Experience completing intakes and scheduling new patients.
• Other duties as assigned.

• Compensation: $18.00 - $20.00 per hour; paid bi-weekly
• 401(k) retirement plan with employer match
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

• High school diploma or equivalent required.
• Associate or bachelor’s degree in healthcare administration or related field preferred.

• 2 years of administrative assistant experience required.
• Experience in a healthcare environment is preferred.

• Ability to stand, sit, and move for extended periods during the workday.
• Manual dexterity for handling paperwork, medical equipment, and electronic devices.
• Visual acuity and hearing ability to communicate with patients and colleagues.
• Lifting and carrying of moderate weight items such as office supplies and equipment.
• Exposure to standard office and clinical conditions, including contact with patients.

APG Health specializes in providing effective and efficient behavioral health care, psychiatric care and family counseling. Today, APG Health is the largest outpatient behavioral healthcare clinic in the Central Florida Area with providers providing care and support for more than twenty thousand clients.

APG Health provides…