Mental Health Administrator

Location: On-site

Job Type: Full-Time

We are seeking a highly organized, detail-oriented, and patient-focused Mental Health Administrator to support the daily operations of a busy outpatient psychiatric practice. This role serves as the central point of communication between providers, patients, insurance companies, and internal staff. The ideal candidate thrives in a fast-paced healthcare environment, is comfortable managing multiple priorities at once, and understands the importance of accuracy, confidentiality, and professionalism in behavioral health.

• Manage all referrals & new patient appointments
• Handle high-volume inbound and outbound phone calls professionally
• Assist patients with intake, forms, and communications
• Verify and update patient demographics and insurance information as needed

• Maintain and update patient charts in the Electronic Medical Record (EMR) system
• Scan, upload, request, and transfer medical records
• Process releases of information (ROI) in compliance with HIPAA

• Coordinate schedules for psychiatrists, therapists, and mid-level providers
• Process & track prior authorizations, referrals, and lab results
• Communicate with pharmacies, labs, and outside providers as needed

• Maintain organized electronic files
• Process patient forms, FMLA, disability, letters, and medical records requests
• Support office workflow improvements and operational efficiency

• Minimum 2 years of experience in a medical or behavioral health office
• Hands‑on experience with an EMR system (required)
• Strong multitasking and time‑management skills
• High attention to detail and confidentiality
• Ability to manage a fast‑paced, patient‑facing workload

• Experience in psychiatry, behavioral health, or mental health practice
• Prior authorization and insurance verification experience
• Knowledge of psychiatric medications and terminology
• Experience working with sensitive or distressed patient populations
• Compassionate and patient‑focused
• Organized and reliable
• Comfortable handling confidential and sensitive information
• Able to work independently and problem solve