Patient Advocate; Part-time Night Shift

The Mesothelioma Center at  () is the industry leader for patient advocacy, searching for a dedicated and knowledgeable part‑time Patient Advocate. This role will assist in guiding and supporting individuals and/or their families and loved ones through the complex healthcare journey associated with asbestos‑related diseases while supporting the company’s mission, vision, and values on a daily basis.

Shift: 8 PM – 12 AM EST (5 days a week, may alternate based on business need) to serve as a resource for patients seeking information outside of standard business hours.

Our preference is for training in the first 60 days to be in‑office, part‑time, between 9 AM – 5 PM EST (up to 29 hours weekly).

The ideal candidate will possess deep knowledge of mesothelioma and related conditions, the various treatments and support systems available, and a compassionate, resourceful approach to patient advocacy. The candidate must be skilled at navigating healthcare systems and connecting individuals with medical, legal, and financial assistance.

• Remain on‑call and on‑duty during the designated 8 PM – 12 AM shift, which may include nights, weekends, and holidays.
• Monitor the inbound support queue and respond to inquiries via phone, forms, live chat, email, or other means, providing utmost customer care and professionalism.
• Identify and assess patients’ needs for resources and support.
• Assist patients, their families, or caregivers using phone, text, or email and ensure seamless communication with point‑of‑contact and support teams to optimize care outcomes.
• Maintain relationships built on trust.
• Assist patients in navigating insurance coverage, financial assistance programs, and other logistical aspects of their cancer treatment, support, and care.
• Make appropriate referrals for medical appointments, financial support services, ancillary services, or other professional services.
• Maintain accurate and complete records of patient interactions in CRM.
• Work collaboratively, independently, and remotely as needed.

• Bachelor’s degree in business, behavioral science, healthcare, or a related field.
• 5+ years of experience in social work, customer service, advocacy, or healthcare administration with strong knowledge of oncology.
• Experience with financial navigation in healthcare, veterans’ rights, and disability claims.
• Ability to work independently and collaboratively using online meeting platforms such as Google Meet and Slack.
• Proficiency with CRM systems, Microsoft Office Suite, and online communication tools.
• Strong problem‑solving skills and the ability to prioritize patient needs effectively.

• Make a meaningful impact by guiding patients and families through critical healthcare decisions.
• Work within a mission‑driven team dedicated to advocacy and support.
• Engage in professional development opportunities and stay at the forefront of patient‑care advancements.
• Enjoy a collaborative and supportive work environment.

If you are passionate about patient advocacy and want to make a difference in the lives of those affected by asbestos‑related diseases, we encourage you to apply!