Program Manager, Specialty Pharmacy Orlando, FL

SUMMARY:

The Program Manager is responsible for executing one or more simultaneous programs and overseeing operations serving CoAssist and its subpart pharmacies.

• Manages assigned program responsibilities per the scope of work, standard operating procedures, and process flows
• Meets program key performance indicators for area of work
• Manages day-to-day activity of the assigned program duties, including supervision and direction of staff
• Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary
• Implements disciplinary action where needed to resolve performance issues and failure to comply with company standard operating procedures
• Supervises daily technician/supervisor tasks and performance levels applying operating discipline across both front end and fulfillment.
• Provides coaching and performance feedback as needed
• Participates in client calls to discuss program results and provide operational updates
• Works with process writers to document work instructions for current and future projects
• Performs periodic reviews of all policies and procedures, standard operating procedures, work instructions, etc. and work with key internal stakeholders to ensure compliance and accuracy.
• Makes recommendations to improve operational efficiency of programs
• Performs other related duties as assigned by management

• Directly supervises all program employees within CoAssist and its subpart pharmacies
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• High school diploma or general education degree (GED) required.
• Bachelor's degree preferred, or one to two years of related experience/and or training, or equivalent combination of education and experience
• Certificates, licenses, and registrations:
• Florida Pharmacy Technician License (required)
• National Pharmacy Technician Certification (preferred)
• Computer skills preferred:
  Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
• Experience:
• 5-7 years of reimbursement of patient services experience preferred
• 2-4 years' experience as a pharmacy technician supervisor preferred
• Excellent communication skills, both written & verbal, preferred

• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments
• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce
• Delegation - Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things
• Judgement - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  S…