Mail Operations Pharmacy Technician ; Special Team

Job Description Summary

The SRT Technicians operate as a specialized team within the dispensing facility. Their functionality provides a link between the Front end processing of prescription orders (E-post) and the Back end filling of prescriptions (QMSI). These technicians maintain access into both processing systems allowing them the opportunity to ensure that orders requiring special attention or intervention are processed quickly and effectively, sometimes at a high level of difficulty.

Location:

Onsite. 11010 Florida Crown Dr, Suite 200, Orlando, FL 32824

Shift: Monday through Friday 8:00 AM – 4:30 PM, subject to change based on business need with some overtime expected during high volumes.

The Mail Operations Pharmacy Technician 3 (Special Requirements Team) ensures inventory levels are adequate for processing by working with the dispensing teams. This role regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques. This role works under limited guidance due to previous experience, breadth, and depth of knowledge of administrative processes and organizational knowledge.

• Running aging reports with Excel
• Monitor SRT inbox and complete incoming requests
• Process orders within the Fulfillment Exceptions ePost queue
• Partner with Front End teams on orders identified as high priority
• Partner with USPS and Fed Ex to track and ensure timely delivery of packages that have already left the facility (some outbound calling)
• Manually filling and processing of orders as needed
• Support Dispensing Teams to mitigate aging orders

• Active Pharmacy Technician license with the Board of Pharmacy in Florida
• National Pharmacy Technician Certification (PTCB or ExCPT)
• 2+ years of experience in a retail, clinical or mail order pharmacy
• Passionate about contributing to an organization focused on continuously improving consumer experiences

• High School Diploma or GED

Schedule:

40 hours per week.

Pay Range: $44,900 - $60,200 per year. This range is a good faith estimate of starting base pay for full-time employment and may vary based on location and individual qualifications.

Humana, Inc. and affiliates offer competitive benefits supporting whole-person well-being, including medical, dental and vision coverage, 401(k), paid time off and holidays, volunteer time off, parental and caregiver leave, disability, life insurance, and additional opportunities.

About Center Well Pharmacy:
Center Well Pharmacy provides convenient, safe, reliable pharmacy services with home delivery, specialty, and retail locations. We focus on chronic and complex illnesses and offer personalized clinical and educational services to improve outcomes and medication adherence.

About Center Well, a Humana company:
Center Well focuses on creating integrated experiences centered on patients. Center Well is part of Humana Inc. Learn more at

Humana does not discriminate on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We comply with Section 503 of the Rehabilitation Act and VEVRAA in employment decisions.