Health Support Technician

Health Support Technician -

Base Salary: $1,440.00 Biweekly

Location:

832 West Central Boulevard – Sunshine Care Center Orlando, FL 32805

This position provides routine, personal healthcare in a facility under the direction of a licensed health care practitioner. This position is supervised by the Community Health Nursing Consultant in an ambulatory care setting at the Ryan White HIV/AIDS Program (RWHAP) Sunshine Care Center (SCC) at Florida Department of Health in Orange County (FDOH-Orange). This position will also take directions from Senior Physicians, Medical Director, and the Program Manager.

The incumbent must have a good rapport with staff and clients, positive attitude, is flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promote the department as a positive, caring community organization through courteous behavior toward all clients and co-workers. Adhere to Department policies and procedures.

The Health Support Technician (HST) position in SCC is expected to have continuous communication with clients, staff and providers to ensure a maximum client flow within the clinical setting. This position will in a team approach to promote the SCC's Patient Centered Care Team model for patient care and clinic function. HST duties include, but are not limited to:

• Prepare patient documents/records in advance of appointments, including obtaining client results and reports.
• Takes vital signs, height and weight, conducts routine laboratory tests per physicians' orders.
• Follows directions of licensed healthcare practitioners/providers.
• Collects and records health information and services performed.
• Provide support for Registered Nurses (RNs) including screening, intake, assessments, referrals, follow-up with clients.
• Order labs through e-lab or other participating labs for Ryan White HIV/AIDS Program (RWHAP), Medicare, Medicaid, AIDS Drug Assistance Program (ADAP), and Medicare Health Maintenance Organization (HMO).
• Ensures patients' continuity of medical care.
• Prepares and cleans patients' rooms.
• Enters, transcribes, records, stores, and maintains information in either written form or electronic/magnetic recording.
• Calibrates and maintains equipment as directed.
• Communicating with persons outside the organization, representing the organization to clients, the public, government, and other external sources.
• Keep exam room clean and ready for use, including stocked with appropriate supplies.
• Assists clients with scheduling follow-up and support services appointments ( e.g. ADAP, Eligibility, etc.)
• Duties involved with medical records, responses to record requests, scanning, etc.
• Complete all necessary employee activity records (EARs), client service records (CSRs), State and locally approved forms necessary for reimbursement, and tracking of services.
• Required to attend and participate in SCC Program meetings, staff meetings, in-services, workshops, seminars, and other meetings as delegated and performs other duties as requested.

Knowledge,

Skills and Abilities

, Including Utilization of Equipment, Required for the Position:

• Knowledge of medical terminology.
• Knowledge of human anatomy and physiology.
• Ability to provide direct patient care and treatment.
• Ability to work with patients having a variety of physical problems.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Computer skills.
• Knowledge of Medicaid and other third party insurance.
• Knowledge of Ryan White Program.
• Knowledge of HIV.
• Knowledge of recording, reporting and documenting vital signs.
• Ability to maintain inventory.
• Knowledge of filling system.
• Effective communication skills.

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit