Outreach Liaison - Orlando

Outreach Liaison (Orlando) - Author Health

Connecting Vulnerable Patients with Life-Changing Mental Health Care

At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services.

This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.

Psychological Excellence

• Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms
• Maintain emotional stability when faced with patient rejection, distress, or crisis situations
• Demonstrate genuine empathy without becoming emotionally overwhelmed
• Adapt your communication style fluidly across diverse populations and cultural contexts

Proven Resilience Profile

• Maintaining effectiveness under conditions of uncertainty and emotional intensity
• Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection
• Creating novel solutions when conventional approaches fail with resistant patients
• Maintaining clear personal/professional boundaries while building authentic connections

Field-Proven Experience

• 3+ years of direct experience working with vulnerable populations in community settings, particularly:
• Psychiatric rehabilitation specialists who have worked directly with SMI populations
• Recovery coaches/peer support specialists with professional boundary development
• Case managers experienced with adult community based MH/BH programs and home outreach
• Victim advocates trained in trauma-informed approaches
• Community paramedics from mobile integrated health programs
• Crisis intervention specialists skilled in de-escalation and emotional stabilization

Trust-Building Mastery

• You establish rapport with patients in initial encounters through exceptional interpersonal skills
• You excel at quickly building trusting relationships by communicating with clarity and empathy
• You make patients feel heard, comfortable, and safe while helping them navigate complex care systems
• You possess cultural competency and adapt your approach without compromising effectiveness

Autonomous Excellence

• You thrive working independently with minimal supervision in field-based environments
• You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals
• You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure
• You derive sustainable motivation from meaningful impact rather than external rewards

Professional Resilience

• You maintain practical optimism about patient potential while acknowledging realistic challenges
• You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs
• You possess patience, cultural competency, and a non-judgmental attitude
• You successfully balance metrics achievement with authentic patient relationship building

Field Engagement Excellence

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
• Navigate complex healthcare and social service systems to effectively guide patients through…