Call Center Representative

• Answers phone calls in a Corporate Medical Call Center single specialty group.

• Phones efficiently answered and with proper etiquette
• Obtain 90% target for Inbound and Outbound calls to and from patients
• Schedules patients for in-house procedures inthe correct office with the proper physician or tech.
• Follows the Best Practice Scheduling. Phone calls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records etc.
• Conversations documented in patient medical records if needed
• Schedules new patients and established ones,verifies insurance and primary care doctor information.
• Updates Patient information in EMR
• Collects insurance information and updates personal data in patient EMR file
• Collects patient oop (out of pocket cost) , co-insurance, deductibles, patient balance.
• Respects and maintains privacy and dignity of patients to always assure client confidentiality. Understands and follows theCode of Conduct and HIPPA guidelines.

• Excellent Customer Service Phone Skills
• Telemarketing, Sales or Call Center
  
  Experience:
  
  1 year a plus
• High School Graduate
• Medical Assistant degree
• Experience in typing and data entry
• Basic arithmetic skills
• Bilingual in English/Spanish aplus
• One year experience in a medical office
• Electronic Health Records experience(E-Clinical Works a Plus)

• Basic medical terminology
• Basic Medical Insurance Knowledge
• Must be able to remain in a stationary position 100 percent of the time
• The person in this position needs to occasionally move about inside the office to access filing cabinets, office machinery, etc.

Full-time

• High school or equivalent
• Medical Assistant degree

• Telemarketing, Sales or Call Center: 1 year aplus
• Medical: 1 year

• English and Spanish