Overnight Guest Service Agent - Conrad Orlando

As one of the most celebrated openings of 2024, be part of the legacy as an
** Overnight*
* ** Guest Service Agent
** Join us in creating a legacy within a brand where you can stay inspired with a team that will become family  The newest

Conrad Hotel  (Use the "Apply for this Job" box below). hilton com/en/hotels/orlcici conrad orlando/ in Hilton's luxury portfolio is now open in Orlando

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100 acre Evermore Orlando Resort   com/?gclid=CjwKCAjwrran

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The stunning resort will feature
433 rooms  to include 51 impeccably designed suites and 10 spacious family suites , 65,000 square feet of meeting space  40,000 indoor and 25,000 outdoor , a tranquil spa, two 18 hole golf courses, and 6 food and beverage outlets  This includes 3 restaurants  rooftop, southern Italian, and poolside , a cocktail bar, marketplace and in room dining

+  
** Classification:
** Full Time
+  
** Shift:
** Overnight only - must be available to weekdays, weekends, and holidays

** Want to learn more?
** Hotel Website   hilton com/en/hotels/orlcici conrad orlando/?

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** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts…