Banquet Captain

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

The overall objective and purpose of the Banquet Captain is to coordinate and supervise all aspects of service relating to banquet functions. The incumbent is responsible for ensuring that all standards are followed in order to provide the highest levels of service to our guests. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standards and goals established by the company.

Primary areas of responsibility include, but are not limited to the following:

• Provide leadership and direction to the banquet team, ensuring that all banquet events are properly executed per the BEO and SOPs.
• Oversee the setup and tear down of banquet events.
• Thoroughly inspect the function set up prior to the event to ensure specifications have been executed.
• Requisition supplies such as glassware, china, and silverware.
• Assist the F&B Director in hiring Banquet Grand Performers.
• Ensure compliance with local, state, and federal labor laws, including scheduling meal and rest breaks.
• Attend BEO meetings, internal pre, and post-con meetings.
• Assist with corrective action to continuously improve service results.
• Assist with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate.
• Assign duties, workstations, and responsibilities to personnel and direct their performance.
• Produce weekly schedules and monitor payroll system for accuracy.

To perform this role successfully, an individual must have experience achieving desired results in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader – works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement – builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight time frames while simultaneously managing several projects.
• Generates alignment – ensures proper time and effort is spent to build high-level performance and consistency throughout the collection.
• Leads with courage – provides a culture of accountability.
• Execution of plans – utilizes our systems, tools, and resources to accomplish results and achieve goals.
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to implement and uphold Banquet service standards.
• Ability to prioritize and organize work assignments.
• Ability to work well in stressful, high‑pressure situations.
• Knowledge of how to read and execute banquet event orders.

• Bachelor’s degree in Business or related training equivalent – required.
• 1+ years of relevant work experience in similar scope and title – required.
• Experience with in luxury brand/markets – required.
• TIPS training certification – preferred or attained within 30 days.
• Food Safety Certification – preferred or attained within 30 days.

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by…