Retail​/Catering Coordinator - Watson Clinic Lakeland Highlands Hospital-Lakeland, FL

Retail/Catering Coordinator

Location:

Orlando Health Watson Clinic Lakeland Highlands Hospital-Lakeland, FL.

Position Summary:

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.

Orlando Health offers a great DAY ONE benefits package that includes:

• Medical, Dental, Vision & Prescription Drug Plans
• Flexible Spending Accounts & Health Savings Accounts
• Paid Time Off (accrued)
• Education Assistance:
  Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
• Disability and Life Insurance
• Retirement Savings Plan
• Family Care Benefits & so much more!

A Retail Catering Coordinator is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

• Coordinates duties and responsibilities of the catering and retail operations for Cafeteria and Doctor's Lounge.
• Provides the highest quality of services to customers at all times.
• Books special catered functions and assists with catered events set-up, service, and breakdown.
• Schedules activities of catering and Doctors Lounge staff to meet the highest level of customer satisfaction.
• Assists Executive Chef with menu planning and food delivery.
• Promotes safety and sanitation in all areas of the department.
• Maintains cleanliness and safekeeping of Catering/VIP China and silverware.
• Orders and coordinates all linen supplies for catered events and department use.
• Maintains the highest quality of food service in the Doctors Lounge and Cafeteria.
• Assists with meal set-up in all retail areas. Arranges and coordinates all promotions.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Works as a team player in all areas of the department to include production, trayline, dishroom, and administration of policy and procedure, discipline and process improvement procedures.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
• Interacts appropriately with a culturally diverse population.
• Follows chain of command when communicating departmental and individual concerns or problems.
• Participates in monthly department meetings and all related in-services.
• Ensures all departmental rules and regulations are followed.
• Knowledgeable of Patient Satisfaction goals. Works consistently to exceed the department’s and Orlando Health’s objectives by reporting concerns and suggesting creative ideas.
• Recognizes that flexibility is paramount and change is continuous; the team member must embrace, encourage and drive change; approach situations and challenges with an open mind; work rotating shifts according to experience and business needs; be able and willing to be cross‑trained in varied positions and performs any and all other duties as assigned.
• Aware of and follows all universal precautions as they apply to food service.
• Knowledgeable in preventing Food Borne Illness and Hazard Analysis Critical Control Points, (HACCP), precautions as they apply to food service.

Education/Training

High School graduate or equivalent required.

Licensure/Certification

None.

Experience

Three (3) years’ experience in Food Service with patients, staff, and guests.