Guest Service Agent

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Guest Services Agent is responsible for providing outstanding service to hotel guests throughout their stay. This role includes handling check-ins and check-outs, processing reservations and payments, responding to guest inquiries, and ensuring a positive guest experience. The Guest Services Agent represents the hotel's brand standards and is expected to maintain a professional, friendly, and helpful demeanor at all times.

Key Responsibilities:

Greet and assist guests in a courteous and professional manner

Process guest check-ins and check-outs accurately

Handle room assignments, reservations, and billing transactions

Respond to guest requests, questions, and concerns promptly

Resolve guest issues or escalate them to management when needed

Follow hotel policies, procedures, and brand standards

Maintain cleanliness and organization of the front desk area

Communicate important guest and shift information to supervisors

Promote hotel services, amenities, and local attractions

Protect guest privacy and maintain confidentiality

Previous customer service or hotel front desk experience preferred

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Professional appearance and positive attitude

Reliable attendance and punctuality

Basic computer skills and ability to learn hotel systems (Opera preferred)

Ability to work flexible schedules, including weekends and holidays

Ability to stand for extended periods of time

Ability to lift up to 25 lbs if necessary

Lightspeed PMS knowledge preferred

$15/Hr Up to 40 Hrs / Weekly

This company is an equal opportunity employer.

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