Assistant Reservations Manager
Listed on 2026-02-20
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Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Event Manager / Planner, Guest Services
Description
Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one‑of‑a‑kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort.
Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8‑acre crystal‑clear lagoon is framed by zero‑entry swim zones, beach bars, private cabanas, cozy firepits, and 20‑acres of white sand.
From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.
If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!
Key Responsibilities- Responsible for a team that sells and delivers Evermore Guest Journey from booking to arrival.
- Be knowledgeable and enforce protocols & metrics while overseeing the daily operations of the Reservations Agents to ensure a smooth operation and the highest level of guest satisfaction is provided.
- Maintain effective communication processes with all resort departments.
- Responsible for day‑to‑day operations of the department and ensures adequate operations coverage for all aspects within reservations.
- Maintain guest confidentiality and privacy compliance as set by the resort.
- Call Score and Coach Reservation Agents on Call Flow and Call Procedures.
- Have knowledge and enforce all department standards and procedures and modify them according to business needs and trends.
- Identify top producing accounts to ensure proper recognition by reservation staff.
- Attends and participates in weekly revenue meetings.
- Assist Revenue Management team with maintaining all rate codes in the Property Management System (Hotel Key) to ensure rate accuracy and availability for bookings.
- Ensures all reservations, including internal requests, GDS, Wholesalers and OTAs are entered into Hotel Key in a manner that meets established standards.
- Responsible for performance management including one on one coaching, counsel sessions and maintaining performance logs.
- Incentivize the team to promote productivity.
- Monitoring telephone manners and general performance of reservation staff daily.
- Reviews no‑show and canceled reservations and processes charges according to resort’s policy
- Responsible for work schedule and maintaining a neat and orderly work environment. In general, perform any other duties requested by Revenue management.
- Must be available to work weekends if needed.
- College degree and / or equivalent work experience
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results‑oriented with the ability to be flexible and work well under pressure
- Previous hotel front office, sales, or reservations experience required
- Must have the ability to handle a multitude of tasks and guest requests
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in…
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