Guest Service Agent - Embassy Suites Orlando International Drive

Position: Guest Service Agent - Embassy Suites by Hilton Orlando International Drive
Embassy Suites by Hilton Orlando International Drive  (Use the "Apply for this Job" box below). hilton com/en/hotels/mcoores embassy suites orlando international drive convention center/?msockid=21c is seeking a Full Time Guest Service Agent to join their team

The ideal candidate will have a minimum of two years of customer service experience, minimum one year of hotel front desk experience  The ideal candidate will also have a genuine passion for taking care of guests, strong multitasking abilities, and experience with problem resolution  Familiarity with OnQ, Kipsu, and Synergy is a plus but not required

** Shift Pattern:
** Full Time/ Open availability is required to support weekdays, weekends, and holidays  Team members must be available for AM, MID, and PM shifts  Typical shift hours include 7am-3pm, 10am-6pm, 12pm-8pm, and 3pm-11pm

** Pay Rate:** $19 45 per hour

** The Benefits:
** We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education:
Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_ Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable_

** What will I be doing?*
* + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the…