Front Desk Lead

Front Desk Supervisor - $19

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.

• On the job training
• Growth Opportunities
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1st day after 60)
• Company Paid Life Insurance
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

• Responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor.
• Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
• Greet guests with a welcoming smile and friendly demeanor.
• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Obtain or confirm guest information, assign rooms, activate and distribute keys.
• Collect payment for room charges and other fees.
• Answer phones and direct calls to appropriate personnel.
• Check and send emails.
• Inform guests of hotel amenities and offerings.
• Access reservation system to determine unit availability and assists guests with reservations or changes as required.
• Communicate with housekeeping, room service and security staff as necessary.
• Resolve guests’ complaints and problems calmly and effectively.
• Report any unresolved problems with owners and guests to management.

• Be above the rest in service, lead others in creating memorable experiences.
• Experience working in a hotel as a front desk representative.
• The ability to work weekends, holidays, and evenings.
• The ability to ensure that hotel policies and brand standards are followed.
• Excellent communication and problem-solving skills.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Developing the leadership qualities of all staff.
• Maintaining positive relationships with Team Member.
• Hourly Rate $19

Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Paramount Hospitality Management is a Drug-free Work Place.