Arrival Ambassador

As one of the most celebrated openings of 2024, be part of the legacy as an Arrival Ambassador
! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is now open in Orlando.

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in‑room dining.

Want to learn more? Hotel Website, Facebook, Instagram.

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

The Arrival Ambassador is responsible for managing the arrival and departure processes for our resort guests. Mainly assigned at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer direction to their destination, radio to Conrad Orlando guest details to receive guest personally, and partner with both Conrad Orlando and Evermore security teams as needed. Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando lobby greeting guests and ensuring a smooth arrival/departure between all guest services team members for a seamless experience.

The Arrival Ambassador will serve as a source of information on resort amenities and play a pivotal role in maintaining the integrity of the resort’s access control systems and processes.

• Serve as Conrad Orlando Gate & Lobby Arrival Ambassador ensuring a warm welcome to guests, answering questions, providing directions, and ensuring a seamless experience.
• Clear communication with Conrad Orlando front drive team to provide guest details for a personalized welcome greeting.
• Address guests’ issues promptly and professionally, escalating matters to the appropriate department when needed.
• Must strive to provide exceptional customer service and create a positive first impression.
• Enter and locate guest or work‑related information using computers, mobile devices and/or other electronic systems.
• During peak arrival or departure times, manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times.
• Handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. Be knowledgeable about resort emergency protocols.
• Have a thorough knowledge of the resort layout, its offerings, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers who may require high levels of patience, tact, and diplomacy to defuse tense situations.
• Assist guests/visitors and team members during emergency situations.
• Handle all interruptions and complaints; escalation to the Manager on Duty as needed.
• Complete a shift summary/daily activity or incident report.
• Maintain confidentiality of proprietary information and protect company assets.
• Maintain positive working relationships with others; support the team to reach common goals.
• Support the resort safety program to promote and ensure a safe working environment.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Support other departments through direct and indirect action.
• Flexible to work at various assigned locations based on operations demand.
• Perform other related duties as assigned.

• High School Diploma or GED required.
• Minimum of 3 years experience in a guest service related role.
• Knowledge of security operations and general protocols.
• Valid Florida Driver’s License with an acceptable driving record…