Group Reservations Coordinator

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one‑of‑a‑kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8‑acre crystal‑clear lagoon is framed by zero‑entry swim zones, beach bars, private cabanas, cozy firepits, and 20‑acres of white sand.

From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Coordinate group room reservations and related functions with in‑house departments, affiliates, and outside group contacts.
• Provide and maintain sincere, courteous, and knowledgeable service to all guests and team members.
• Be proficient in all areas of Hotel Key PMS and general operations of the resort.
• Utilize the internal reservation system to manage reservation inventory.
• Work collaboratively with the sales department and event services and provide necessary information for group resumes.
• Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
• Weekly communication with sales, event services, and operations regarding VIP arrivals, amenities, and unit assignments.
• Coordinate tasks and work with other departments; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Role will be highly interactive with external clients (meeting planners, administrative assistant, brides) and internal departments(sales, events, and operations)
• Perform all other duties as assigned by the Manager.
• Assist with incoming reservation calls, bookings, and guest inquiries as needed.
• Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings.

Education, Skills, and

Experience:

• Good computer skills in PMS, email, web browsing and scheduling software
• Good typing skills (45 wpm or better)
• Proficient in but not limited to Microsoft Word, Excel, and Google Office.
• Knowledge of Delphi/Salesforce and/or Hotel Key preferred but not required.
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co‑workers
• Answer calls in a warm and professional tone utilizing the provided scripting as a
• Able to handle guest requests in a detailed manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with internal/external clients.
• Outstanding organizational, attention to detail, and problem‑solving skills
• Ability to multi‑task in a fast‑paced environment, an ever‑changing environment and prioritize job duties.
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays

Physical Requirements:

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Visually look at a computer for extended periods
• Able to sit and use the computer for hours at a…