Front Office Manager

We are currently seeking a new team member as a Front Office Manager at Orlando Airport Marriott Lakeside.

Our property, located by one of the busiest airports in the country, offers 485 guest rooms, approximately 30,000 square feet of meeting space, and resort-like amenities such as an outdoor pool, pool bar, and several food and beverage outlets including a full-service restaurant, coffee shop, and a concierge lounge reserved for our valued frequent travelers and VIP guests.

• Manage all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, overall profitability, marketing initiatives, system use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Ensure compliance with company standards.
• Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner, resolving guest concerns.
• Initiate and implement up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, and local area events.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

Job Type: Full-time

• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 10‑hour shift
• Holidays
• Night shift
• Weekend availability

• High school or equivalent (Preferred)

• Hotel experience: 3 years (Required)
• Management experience: 2 years (Required)
• Hotel & Accommodations Guest Services Staff: 2 years (Required)