Guest Service Supervisor
Listed on 2026-06-27
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Location
Drury Plaza Hotel, 2000 Hotel Plaza Boulevard, Lake Buena Vista, Florida 32830
What You Can Expect From Us- Incentives – Quarterly bonus opportunity of up to $3,200 annually (bonus separate from base salary)
- Work‑life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year
- Health and well‑being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement – Company‑matched 401(k)
- Award‑winning – Ranked among Newsweek’s America’s Greatest Workplaces 2025
Job Duties
Under general supervision, assist the management team with supervising the front desk/guest service positions of the hotel. Ensure Drury Hotels’ policies and procedures are consistently communicated and followed. Maintain a high standard of integrity, provide motivation, and demonstrate positive leadership to inspire team members to exceed expectations through superior customer service standards.
Assist with training guest service team members. Deliver courteous, efficient, friendly service to all guests in a professional manner. Respond promptly to inquiries, requests, and complaints with a +1 service attitude. Contribute to maintaining a positive work environment for our diverse team and guests.
General Knowledge, Skill and Ability- Ability to give and receive written and oral direction.
- Clear communication in English to relate to guests and team members.
- Thorough knowledge of Drury Hotels’ policies and procedures.
- Ability to train, motivate, and inspire team members to perform at and above Company expectations.
- Knowledge of marketing and sales programs.
- Perform duties of guest service agent, night audit, or other positions as needed.
- Ability to handle money, make change, and use office machines.
- Monitor hotel facilities and team member work habits to ensure a safe and secure environment.
- Attention to detail.
- Some travel may be required.
Equal Opportunity Employer. EOE
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).