Assistant Front Desk Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team.

Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, representing brands such as Marriott, Hilton, IHG, Hyatt, and independent boutique properties.

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

• Monitors daily status of rooms, rates, discount rates, and packages.
• Maintains current list of available rooms for walk-in situations.
• Coordinates blocking of rooms.
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
• Ensures recognition of employees across areas of responsibility.
• Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an open-door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider.
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.
• Performs various other duties as assigned to meet business objectives.

Minimum of three (3) years in a similar leadership role (e.g., Front desk supervisor, Assistant Front Office Manager).

• Minimum of high school education; post–high school education preferred.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• In-depth knowledge of hotel front desk operations.

20-23.00

Schulte Hospitality Group is an Equal Opportunity Employer.