Night Room Attendant

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

* We offer excellent benefits and perks including one free meal per shift and free theme park access.

* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

* We invest in training and development opportunities for all team members.

* We promote social responsibility by being a good neighbor in the community.

* We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:

A detail-oriented, guest-focused Night Room Attendant who ensures our guestrooms and corridors meet Loews' high standards throughout the evening and overnight hours. You'll complete turn-down service, respond to late-night service requests, refresh stayover rooms, and support quick-turn cleans-creating a calm, polished environment that helps guests rest easy.

Who You Are:

* Meticulous & Efficient:
You take pride in spotless rooms, organized spaces, and timely service.

* Quiet Professional:
You work respectfully and discretely during evening/overnight hours to protect guest privacy and rest.

* Service-Oriented:
You anticipate needs and respond promptly to requests with warmth and care.

* Safety & Standards Champion:
You follow procedures, chemical handling guidelines, and brand standards precisely.

* Reliable Team Player:
You communicate clearly and collaborate with Housekeeping, Front Office, and Engineering.

* Veterans and military spouses are encouraged to apply.

What You'll Do:

* Perform turn-down service to brand standards (bed preparation, amenity placement, lighting adjustments, curtain checks).

* Complete stayover refreshes and late check-in cleans; replenish towels, amenities, glassware, and supplies.

* Respond to guest requests (extra pillows, blankets, amenities, cribs/rollaways) quickly and professionally.

* Ensure rooms are secured when occupied or unattended; safeguard guest belongings and privacy.

* Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals; follow green/sustainability practices.

* Inspect and clean mirrors, fixtures, vents, and high-touch points; verify proper function of lights, TV, and thermostats.

* Maintain corridor and service area cleanliness; remove trash and room-service items; reset linen closets and carts.

* Follow all safety protocols including chemical labeling (SDS), PPE use, and ergonomic practices; report hazards immediately.

* Adhere to brand standards for room setup, amenities, and inspection checklists; complete room status updates in property systems.

* Report maintenance issues (HVAC, plumbing, electrical, furniture) via work orders and coordinate access with Engineering.

* Stock and organize linen closets and carts at shift start and end; conduct counts and minimize waste/shrink.

* Accurately log completed rooms, special requests, and lost & found items; maintain confidentiality and chain-of-custody.

* Support quick-turn and late departure cleans to meet occupancy needs; communicate status changes to Front Office.

Other Responsibilities:

* Preserve the livelihood and reputation of the property by complying with legal policies and requirements.

* Regular attendance in conformance with standards.

* May be required to work varying schedules to reflect business needs.

* Required to attend all mandatory training sessions and meetings.

* Perform other duties as assigned.

Your Qualifications Include:

* Previous experience in hospitality or relevant industry required.

* Previous experience with housekeeping preferred.

* Familiarity with HOTSOS preferred.

* Must complete OSHA-mandated safety training…