Event Operations Supervisor- Audio Visual - Signia by Hilton Orlando Bonnet Creek Job Orlando area,Florida USA,Hospitality / Hotel /

Operations Supervisor

Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management
Customer Service
Training/Staff Development
Event Technology

Job Qualifications

Bachelor's degree is preferred.
3-5 years of customer service or hospitality experience is preferred.
3-5 year of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
A valid driver's license is required for team members in positions that may operate Company vehicles.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams

Physical Requirements

Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting Requirements
Carrying Requirements
Auditory/Visual Requirements
Pushing/Pulling Requirements

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.