Assistant Director of Housekeeping

SUMMARY:

Assist Director of Housekeeping in supervising and managing the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Monitors compliance with Forbes Service Standards and hotel policies and proceduresESSENTIAL DUTIES AND RESPONSIBILITIES Work with Director of Housekeeping in supervising the housekeeping staff

Establish standards and procedures for work of housekeeping staff. Schedule to ensure adequate service

Inspect and evaluate physical condition of establishment

Submit work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space to Engineering & Management Investigate new and improved cleaning instruments and methods

Assist in selection and purchasing new furnishings

Assist the Director of Housekeeping in the development of the department’s annual budget. Monitors performance against plan Establish and maintain cost control systems for staffing linen inventories and cleaning supplies

Enforce policies and procedures

Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced

Schedule staff according to labor standards and forecasted occupancy

Maintain room quality based on resort objectives

Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas

Compile and report accurate status of guest rooms to front office

Enforce standard procedures for the acceptance, security and return of guest lost and found items

Maintain productivity and labor cost goals

Notify Director of Housekeeping of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etcBe dressed in clean, professional attire, wear appropriate footwear, and display your name tag at all times while on duty Adhere to all housekeeping procedures and house rules

Conduct inventories of linen, supplies and equipment as needed

Order and receive supplies, maintaining adequate inventory levels

Ensure that staff is performing to hotel, and Forbes Travel Guide Standards Assume Director of Housekeeping role in their absence.

Attend department meetings

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION / EXPERIENCE The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Significant organizational & leadership skills; strong ability to train and motivate.

Three to five years related experience in a similar leadership position of a luxury hotelREQUIREMENTSPhysical demands

While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.

The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Ability to perform physical tasks and be active throughout the dayCommunication

Excellent verbal and good written skills required

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to write reports, business correspondence, and procedure manuals.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or…