Lakehouse Host

Lakehouse Host

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile.

We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida!

The Opportunity:

Lakehouse Host

Who We Look For:

We are looking for an individual who can provide dining support at our relaxing, outdoor poolside restaurant, Lakehouse. Inspired by local waters, vegetation and farms of the south, take ease with familiar favorites and southern comforts. You will perform in a public relations capacity when promoting Four Seasons and are responsible for the guest's first and last impression when visiting PB&G.

Responsibilities:

• Maintain the reception area and entrance in all aspects of stocking and cleanliness
• Assist the department managers with training of new employees as requested
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists
• Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly
• Check the blocking sheet to identify all regulars and VIP guests
• Use Open Table when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into Open Table
• Answer calls promptly to maximize the restaurant's capacity
• Try to accommodate regulars and reservation requests of concierges
• Utilize all tables to achieve higher turnaround of guests
• Work closely with concierges and other agents to increase guest satisfaction
• Assume all other responsibility relating to operational items at the reception desk
• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
• Update all operational telephone numbers as needed
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Attend training sessions and read training notes to improve your knowledge
• Give constant feedback to managers regarding our guests' satisfaction
• Be fully conversant with every aspect of Four Seasons emergency procedures
• Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
• Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
• Clear and reset tables as needed (if necessary)
• Complete any other task as assigned by management

Minimum Qualifications:

• Prior experience working in Food & Beverage
• Must be able to thrive in a fast-paced environment with a large team
• Ability to perform basic mathematical equations
• Ability to demonstrate a positive attitude at all times
• Ability to keep an open and objective view
• Ability to listen effectively, empathetically and be respectful at all times
• Ability to communicate assertively
• Ability to maintain confidentiality
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, multi-task, and prioritize
• Ability to use strong judgment
• Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• A successful candidate will have a flexible schedule, ability to work weekends and…