VP Resort Operations, Vacation Ownership & Experience

Vice President Resort Operations, Vacation Ownership

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

As a senior member of the professional staff, contributes expertise in a discipline (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support function and/or discipline objectives. Works with a high degree of independence, developing short-term goals for own department(s) and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.

Is a recognized authority in area of specialty, often serving as a discipline interface with other areas.

The Vice President Resort Operations, Vacation Ownership (VP I, RO VO) has overall responsibility for the Resort Operations corporate staff and ensures discipline standards and training are developed and delivered in support of the resort operations teams in the field. The position will report to the Senior Vice President Resort Operations Americas, MVWC. The VP I, RO VO provides consultation to Resort Operations field leadership in the key components of the resort experience:
Front Office (including pre-arrival and concierge services in coordination with other departments), Housekeeping, Food and Beverage, and Activities. This position ensures that the discipline standards and training are developed and delivered for these key components in support of the resort operations teams in the field.

The Vice President Resort Operations will partner with SVP, as well as the Regional Vice Presidents, Resort Operations (or their equivalent) in the North American and International regions. Promotes organizational alignment by ensuring that Marriott Vacation Worldwide's overall business direction and strategies are understood by all Resort Operations corporate staff associates. Develops and implements both short and long-term strategies that enhance current operational performance, improve effectiveness of procedures and processes, and enhance future standards for their areas of responsibility.

Functions as the Strategic Business Leader for ROVO with overall responsibility for defining the standards for onsite:
Resort Experience, Housekeeping, Front Office, and Food & Beverage, and Activities, as well as the overall standards related to the MVW Vacation Ownership brands working with appropriate brand leadership and in alignment with MVWs license agreements with Marriott International and Hyatt Hotels.

Quickly identifies opportunities to improve resort performance, communicates opportunities to the appropriate field leader, and where appropriate recommends potential solutions to drive desired results. Supports the field teams in achieving goals defined for the Guest Satisfaction Survey (GSS), Engagement Survey (ES), Brand Standard Audit (BSA), and other related discipline metrics. Supports the field teams to achieve their financial goals related to various ancillary operations at each of our resorts (F&B, Market Place, etc...).

Supports the field teams in achieving goals defined for the Guest Satisfaction Survey (GSS), Engagement Survey (ES), Brand Standard Audit (BSA), and other related discipline metrics. Ensures food safety standards are developed, trained, adhered to, and audited throughout the Vacation Ownership resorts.

The position will report into the SVP, Resort Operations Americas, and currently has the following direct reports:

• Director Rooms Operations
• Director Hyatt Brand Operations
• Director Resort Activities Assoc
• Director Corporate Chef Assoc
• Director Resort Activities Assoc
• Director Food & Beverage Services

With a general planning horizon of 0 - 3 years, sets direction for area(s) of responsibility to achieve desired goals in alignment with function…