Convention Services Manager

Rosen Plaza | Convention Services | Full Time

Posted 2 days ago

Summary:

The Convention Services Manager oversees all group-related communications with hotel departments, ensuring seamless coordination of events. They meet with clients to understand their needs, manage room reservations and setup, and communicate event details across teams. Their goal is to ensure every function runs smoothly and meets company standards and client expectations.

Responsibilities:

• Communicates directly with the group/customer contact. Collects all pertinent information to facilitate a successful conference.
• Works with the sales department manager in partnership and maintains open lines of communication.
• Uses computer programs effectively — V1, Outlook, Word, and Excel.
• Handles pre-planning meetings with the group contacts to gather all needs of the group before arrival.
• Responsible for coordinating and communicating the Group Resume, Program Outline, Banquet Event Orders, VIP Amenities, and Production and Exhibit load-in and load-out. In addition, if applicable, Security, Re-Key Requests.
• Has strong knowledge of food and beverage.
• Is familiar with hotel Banquet Menus and knowledgeable of items on the menus.
• Manages the group room block. Communicates reductions and additions accordingly.
• Sends reminder letters to customers regarding due dates for group rooming cut-off, and other needed information.
• Attends weekly departmental staff meetings, weekly group pick-up meetings, weekly hotel staff meetings, daily Banquet Event Order meetings, and other meetings as requested.
• Coordinates and facilitates the group's pre-convention meeting.
• Keeps an open line of communication with the hotel operating departments throughout the duration of the group's conference.
• Is available 24 hours to the meeting planner/group contact while the meeting planner/group contact is on site at the hotel.
• Meets with the group's vendors to ensure all load‑in and load‑out times and procedures are coordinated effectively.
• Understands Fire Code Regulations throughout the hotel convention space.
• Knows rigging capacities and allowable hanging locations.
• Is knowledgeable of banner and sign permitted placement.
• Knows function space capacities, ceiling heights, floor weight restrictions, load‑in and load‑out areas and 'flow' of traffic.
• Has extensive general knowledge of the hotel, its policies, and its services.
• Organizes group post‑convention meeting and reviews departmental success and opportunities.
• Prepares and distributes Post‑convention Report to operation Department Heads.
• Must be honest and must be of complete integrity as they deal with vendors which may provide opportunity for gifts larger than token value, and determine any inappropriate offers and report such to his/her supervisor.
• Comply with the company's drug‑free and tobacco/nicotine‑free policy.
• All other duties as assigned.

Experience/

Qualifications:

• Minimum 2 years of related convention services experience required.
• Prior experience in Convention Services in a resort‑type facility is preferred.
• Prior experience in Convention Services Administration is preferred.
• Minimum two years of related management experience required.
• Ability to lift to 25 lbs. frequently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Bachelor's degree in Hospitality Management or related field preferred.
• Certified Meeting Planner (CMP) preferred or previous similar training.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.