Assistant Star Service Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

Founded in 1960, Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

you'll be valued for who you are and the goals you have.

Whether your next career chapter involves making memories for guests or supporting ourpropertiesinour

Corporate

Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creatinga Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status that makesyou, youisa daily focus for us.

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts,perksand more
• Many of our Leadership positions are bonus eligible

The Assistant In-Room Dining Manager supports the In-Room Dining Manager in overseeing the day-to-day operations of in-room dining services, ensuring exceptional guest experiences. This role involves supervising staff, managinglogisticsfor meal delivery,maintainingservice standards, andassistingwith scheduling, inventory, and guest satisfaction. The Assistant Manager helps create a seamless dining experience for guests while ensuring efficiency and profitability.

• Ability to inspire, motivate, and manage a team to deliver excellent service
• Prioritize guest satisfaction, quickly resolving any service issues or complaints.
• Clear and effective communication with guests, staff, and other departments.
• Ability to multitask and work efficiently in a fast-paced environment.
• Passion for delivering high-quality service and creating memorable guest experiences.
• Strong attention to detail and organizational skills

• Supervise the in-room dining team, including order takers, delivery attendants, and captains.
• Monitor food and beverage preparation to ensure adherence to presentation and quality standards.
• Coordinate with the kitchen team to accommodate special guest requests and dietary needs.
• Oversee shift operations, ensuring smooth service…