Hotel Valet Cashier - $14​/HR - Hilton Orlando

SUMMARY

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect, and dignity. -20%
• Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. -15%
• Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. -10%
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. -20%
• Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged. -20%
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. -15%

Total amount of time for all functions of the job – 100%

Education:

High school diploma or general education degree (GED).
Required.

Licensure, Certification, etc.: N/A

Work Experience:

One to three months related experience and/or training; OR equivalent combination of education and experience.

Knowledge:
Basic Math Skills – Ability to read/write standard English, comprehend simple instructions, write simple correspondence, and present information in one‑on‑one and small group situations with guests, clients, and employees. Able to add and subtract three‑digit numbers and multiply/divide with 10’s and 100’s using American money units. Understand 24‑hour and military time systems, rates applicable to time passed.

Job is fairly routine. Incumbent follows established practices and procedures. Duties performed with specific directions given and work checked or verified on a frequent basis. Decisions made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

The hourly base pay range for this position is $14 per hour.

The work schedule for this position is AM/PM.

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees can also enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for the benefits outlined above.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

Regular talking or hearing, sitting or standing for extended periods, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements:
Exerting up to 50 pounds occasionally, up to 25 pounds frequently, or greater than 10 pounds constantly to move objects.

The majority of work performed outdoors for extended periods including up to the entire duration of shift. Employees are subject to environmental conditions such as extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel of up to 5% may be required.

Towne Park is an affirmative action, equal opportunity, and E‑Verify participating employer and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. Towne complies with applicable privacy laws by providing a notice describing the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and rights you may have under the CCPA.