Front Desk Supervisor (Flexible

The Front Desk Supervisor at Rosen Hotels & Resorts collaborates with the Front Office Manager to ensure the smooth and efficient operation of the front desk, in accordance with Company Standards. This role is responsible for coaching, training, and developing front desk staff, preparing reports, and handling special projects and assignments as required.

• Assist the Front Office Manager in overseeing and coordinating front desk operations.
• Provide leadership and guidance to the front desk team, ensuring exceptional guest service.
• Conduct ongoing coaching and training to enhance the skills of front desk staff.
• Prepare and maintain accurate reports related to front desk activities and team performance.
• Manage special projects and assignments as directed by the Front Office Manager.
• Promptly and professionally resolve guest issues and complaints.
• Ensure compliance with Company Standards for guest check-in, check-out, and reservation procedures.
• Assist with scheduling and shift planning to ensure sufficient front desk coverage.
• Foster a positive and professional work environment for the front desk team.
• Maintain a strong understanding of hotel policies and services to effectively communicate with guests and address inquiries.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

• Minimum one year of experience in a supervisory role, preferably in hospitality or customer service.
• Minimum one year of previous hospitality experience required.
• Strong leadership and communication skills.
• Ability to train and mentor staff effectively.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Knowledge of hotel front desk procedures and systems is preferred.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

• High school diploma or equivalent is preferred.

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.